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Privacy Policy

Privacy Policy:

Last Updated: 09/25/2025

1. Introduction

Welcome to Townsend Fire and EMS (the “Site”), operated by Townsend Fire and EMS (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

This policy applies to all information collected through our website https://www.townsendfire-ems.org, and/or any related services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the “Services”).

Please read this Privacy Policy carefully, as it will help you make informed decisions about sharing your personal information with us.

2. What Information Do We Collect?

We collect personal information that you voluntarily provide to us and information that is automatically collected from your device.

a) Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you:

  • Contact us through our contact form.
  • Subscribe to our newsletter.
  • Create an account on our Site.
  • Make a purchase of a permit or other service.

The personal information we collect may include the following:

  • Contact Data: Name, email address, phone number, mailing address that you provide to us.
  • Account Data: Username, password.

b) Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:

  • Log and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and dates and times of access.
  • Device Data: Information about your computer, phone, tablet, or other device you use to access the Site.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect and store your information. You can find out more about this in our “Cookies” section below.

3. How Do We Use Your Information?

We use the information we collect for various business purposes, including:

  • To provide and maintain our Service: To operate our website and deliver the services you have requested.
  • To respond to user inquiries: To respond to your questions and solve any potential issues you might have.
  • For marketing and promotional purposes: To send you newsletters, promotional materials, and other information that may be of interest to you. You may opt out of receiving these communications at any time.
  • To improve our Site: To analyze usage and trends to improve the user experience.
  • For security purposes: To detect and prevent fraud, spam, abuse, and other harmful activities.
  • To comply with legal obligations: To comply with applicable laws and regulations.

4. Will Your Information Be Shared With Anyone?

We only share your information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with the following categories of third-party vendors:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., website hosting, data analysis, email delivery, payment processing).
  • Analytics Providers: We use analytics services like Google Analytics to help us understand how users access and use the Site.
  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. A cookie is a small text file that a website stores on your computer or mobile device when you visit the site.

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Site is at your own risk.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

8. Your Privacy Rights

Depending on your geographical location, you may have certain rights regarding your personal information. These may include the right to:

  • Request access and obtain a copy of your personal information.
  • Request correction or deletion of your personal information.
  • Object to the processing of your personal information.
  • Request that we restrict the processing of your personal information.

To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

9. Children’s Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a “Last Updated” date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

11. Contact Us

If you have questions or comments about this policy, you may contact us at:

13 Elm Street Townsend, MA 01469